Contact Us

Need help with an order, payment, balance, delivery status, refill question, cancellation request, or account issue? Support is handled only through tickets inside the website, so every request stays connected to your account and order history. For the cleanest support review, open one clear ticket from your fbpanel.org account.

Log in first Use the same account where the order, payment, or balance issue happened.

Open a ticket Select the closest issue type and include the details support needs.

Keep one thread Continue the same ticket instead of opening repeated tickets for one issue.

Support Inbox Blueprint

What Do You Need Help With?

Choose the closest topic below. The preview will show what support needs and provide a simple message template you can copy before opening a ticket.

Order Status

Include the order ID and current status.

Tell support what you see in the dashboard, whether the submitted public target is still available, and what result you expected. This helps support review the issue without unnecessary back-and-forth.

Suggested Ticket Format

Order ID:
Service Name:
Submitted Public Link:
Current Status:
Issue Summary:
What I checked already:

Before Opening a Ticket

4 Details That Help Support Review Faster

A complete ticket helps support understand the issue faster. Before sending a request, collect the details below from your dashboard and target page.

Order ID The order ID helps support find the exact request inside your account history.

Submitted public link Include the page, post, profile, video, group, or username used in the order.

Current status Tell support if the order is pending, processing, in progress, partial, completed, or canceled.

Clear issue summary Explain what happened, what you expected, and what you already checked.

For status meanings, review Order Process. For ticket expectations, read Support Standards.

Good Ticket

What a Helpful Ticket Includes

A helpful ticket gives support enough context to review the issue from account records, service rules, payment history, and order status.

✓

One issue per ticket Keep each order or payment issue inside one clear thread.

✓

Correct reference Use the correct order ID, service name, and submitted public link.

✓

Useful proof Screenshots can help when showing current count, payment proof, or delivery difference.

✓

Direct explanation Clear requests are easier to review than repeated or unclear messages.

Do Not Send

What Support Does Not Need

Support can review normal orders using public links and dashboard records. Private login or ownership details are not needed.

Account password Never send your password, login session, or private account access.

2FA or login code Do not share one-time passwords, approval codes, or two-factor codes.

Recovery details Do not send recovery keys, backup codes, reset links, or private email access.

Bank login details Payment review does not require card PINs, bank passwords, or private financial access.

Learn more on the No Password Required page before sharing any sensitive information.

Support Scope

What Support Can Review

Support can review order status, payment records, submitted links, refill eligibility, cancellation requests, and account-related questions when the ticket includes enough detail.

Order issue Pending, processing, partial, completed, canceled, delayed, or wrong-link cases.

Payment review Balance, card, duplicate payment, missing payment, or transaction reference issues.

Refill question Only services with refill terms can be checked for refill eligibility.

Policy guidance Support can guide users to service rules, platform awareness, and limitation pages.

For broader responsibility and platform rules, read Platform Awareness and Service Limitations.

Ready to contact support?

Open a ticket from your account and include the order ID, submitted public link, current status, and a clear explanation. Support is handled only through tickets.

Open a Ticket